Frequently Asked Questions
Everything you need to know about your Netflix Shop experience.
How long does shipping take for official merchandise?
Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for apparel and collectibles?
We accept returns within 30 days of delivery, provided items are in their original, unworn condition with tags attached. Limited edition drops may have specific return restrictions.
Are the products on this site official Netflix originals?
Yes, every item sold on Netflix Shop is 100% authentic, officially licensed merchandise developed in collaboration with the creators of your favorite shows and movies.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been placed?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Applicable duties and taxes are calculated at checkout based on your specific shipping destination.